WORK AT WAHOO

Servicio de atención al cliente

• Customer Service Coordinator - Brisbane

Sales & Marketing

• Business Intelligence Analyst
• Front End Developer

Technical / Product Development

• Agile Scrum Coach
• Electrical Design Engineer
• Quality Engineer - New Product Development
• Software Engineer (Android)
• Software Engineer (iOS)
• Test Engineer

Apply Now The Sufferfest Open Positions

Customer Service Coordinator - Brisbane

Customer Service Coordinator will work as part of the fabulous Customer Service Team to deliver world-class technical support to Wahoo Fitness customers. These wonderful employees represent Wahoo to consumers for all product and App related questions and concerns. This position has openings based in Brisbane, Australia.

Technical Responsibilities

• Resolves issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Use a variety of systems to respond to customer requests and resolve issues
• Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
• Test returns to collect and analyze customer feedback/issues.
• Create database of product issues for ongoing analysis and partner with developers to resolve issues
• Contributes to team effort by accomplishing measurable results

Service Responsibilities

• Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
• Use our customer service management system, Zendesk, to log and manage customer service interactions
• Coordinate shipments of defective products to manufacturers for testing and/or credit
• Manage in-house spare / refurbished parts inventory
• Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, cancelled)

We’d love to hear from you if you have:

• Qualified candidates for this role will possess a minimum of 1-3 years demonstrated experience performing a customer service role.
• Prior experience working in a customer service role for a technology company dealing with connective devices preferred.
• Demonstrates the ability to learn, understand, and follow established procedures based on technology.
• Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
• Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others
• Ability to handle all customers patiently and with kindness
• Excellent written and verbal communication skills plus practiced listening skills
• Detail oriented with strong organizational ability to handle multiple events simultaneously
• Strong ability to problem solve and prioritize
• Has “thick skin” and is able to handle complaints and unpleasant customers
• Strong bias for action and demonstrated desire for ownership
• Excellent time management and follow-up skills
• Foreign language a plus
• Enjoys cycling (or running) is a plus
• Entrepreneurial spirit and passion for sport/fitness and technology
• Willingness to work flexible schedule to include early evenings and weekends.
• Ideal candidate is self-motivated and additionally works well in a team environment

Business Intelligence Analyst

Department: Business Insights

Ubicación: Atlanta, GA

Reports to: Head of Business Insights

We’re looking for a Business Intelligence Analyst to transform and visualize data into insights that drive tangible business value.

Are you excited about the challenge of helping Wahoo become a more data drive company? Then throw your name in the ring!

In this role, you will:

• Design and construct data models to fuel analysis
• Develop policies and procedures for the collection and analysis of data
• Develop and maintain reporting dashboards and visualizations using Tableau
• Report on findings to key business stakeholders
• Work collaboratively with other business functions to develop new methods for collecting and reporting on data
• Implement new data analysis methodologies
• Assist with the construction of surveys, marketing share reporting, and other ad hoc analysis

We’d love to hear from you if you have:

• College degree, BA/BS in computer science, business, mathematics, economics or statistics
• 1-3 years of Business Intelligence or related field experience
• Experience with data warehousing and data modeling
• Experience with Tableau or other BI Visualization tool building reports and dashboards
• Proficient knowledge of SQL
• Demonstrated strong analytical skills and strategic thinking
• Proven ability to effectively manage multiple projects in a dynamic environment
• Growth mindset and intellectual curiosity
• Strong communication skills across functional departments
• Self-motivated, entrepreneurial spirit and passion for fitness technology
• Knowledgeable of cycling, running, swimming or other relevant categories

Front End Developer

Department: Marketing / E-Commerce

Ubicación: Atlanta, In-Office OR United States, Remote

Reports to: Director of E-Commerce

We’re looking for a front-end developer with UX knowledge to join our e-commerce team. Your primary focus is to help us build and continuously innovate the user experience on wahoofitness.com. The ideal candidate is design focused with a passion for coding and is able to share ideas and collaborate in a team setting. You should have a flexible, creative approach to problem-solving, and have the ability to take technical ownership with respect to development changes.

Are you excited about the challenge of building a better online shopping experience for our customers? Then throw your name in the ring!

In this role, you will:

• Write efficient, reusable and documented code for HTML and CSS
• Work closely with our back-end developer and third-party agency to ensure the integrity of the UX/UI throughout the websites
• Troubleshoot any front-end technical or performance issues that may arise
• Self-manage development tasks and proactively raise issues, concerns, and suggestions to the team
• Develop new functionalities to improve our e-commerce experience
• Ability to work on blank canvas concepts and bring original, innovative ideas to life (surprise us!)
• You will work to bring UX designs/wireframes to life, while re-imagining, refining and improving existing websites as well
• Will need to uphold brand identity and cross-website consistency while respecting individual websites
• You will need to have an eye for details and keep an eye on the big picture

We’d love to hear from you if you have:

• Passion for fitness
• Self-driven and motivated to achieve desired, creative results
• Strong problem solving and critical thinking skills and attention to detail
• 4+ years web development experience
• Experience theming/styling with HTML5 and CSS3 for as long as you remember
• Experience theming/styling with HTML and CSS for as long as you can remember
• Experience working with SASS, SCSS, or LESS based style sheets
• Proficient understanding of code versioning tools, such as Git
• Experience in CMS platforms such as WordPress
• Knowledge of responsive design concepts and best practices of UX/UI design and development as it pertains to eCommerce
• Good understanding of browser rendering behavior and performance optimization of applications for maximum speed and scalability
• Strong communication skills to work cross functionally and communicated ideas with marketing, sales, and product development
• Ability to work autonomously, as well as in a team, and to respect project timelines

Agile Scrum Coach

Department: Engineering

Ubicación: In office preferred in Brisbane City, Queensland, Australia; open to remote work in same time zone

Reports to: Product Delivery Leader

We’re looking for an Agile Scrum Coach to join our team to provide Agile, Lean, and DevOps coaching to help product development teams perform at their highest levels and meet their delivery goals.

Are you excited about the challenge of accelerating Wahoo’s ability to equip the endurance athlete with the tools to be better, faster and stronger than ever before? Then throw your name in the ring!

In this role, you will:

• Facilitate progress toward team goals by keeping focus on and alignment between daily goals, Iteration goals, and Program Increment objectives
• Facilitate team meetings, including Daily Stand-up, Iteration Planning, Iteration Review, and Iteration Retrospective
• Support Product Owners in their efforts to manage the backlog
• Eliminate impediments and guide teams in managing risks proactively
• Guide teams to continuously improve quality, predictability, and flow
• Coordinate with other teams to help the team remain aware of cross-team dependencies, issues, and broader program context
• Continuously improve team dynamics and performance by helping the team manage interpersonal conflicts, challenges, and opportunities for growth
• Guide the team in estimation practices

We’d love to hear from you if you have:

• Direct Scrum Master or Agile Coaching experience
• Experience in or working closely with Software Development, Quality Assurance, DevOps Engineering, and/or Product Owner roles
• Experience working with mobile application development teams (iOS and Android)
• Experience working with product development teams to write User Stories and estimate backlog items
• Ownership mentality and willingness to pick up additional responsibilities in order to help teams accomplish their goals
• Strong interpersonal, meeting facilitation, and problem solving skills
• Servant leadership approach
• Flexibility in your work schedule to collaborate with global team operations
• Ability to work effectively with teams in a remote/virtual environment
• Ability to work autonomously and demonstrate effective time management
• Passion for fitness and/or technology
• SAFe training
• Experience working with VersionOne

Electrical Design Engineer

Department: Hardware Engineering

Ubicación: Atlanta, In-office

Reports to: Director of Hardware Engineering

We’re looking for an Experienced Electrical Design Engineer to help develop cutting edge computer systems, motor control boards, displays and sensor devices, RF communications modules, consumer devices and many more diverse and challenging electrical circuits.

Are you excited about the challenge of developing new and advanced solutions to help the endurance athlete perform better and faster than ever before? Then throw your name in the ring!

In this role, you will:

• Design and validate embedded systems based on ARM architectures, running RTOS or Android.
• Develop motor control modules that employ sophisticated algorithms to drive motors ranging from several watts to 5kW in power. Control speed, torque and power based on simulated behavior of real world training equipment.
• Design various power supply systems that include DC/DC, AC/DC, low and high power capabilities.
• Take new products through full regulatory compliance certifications and debug and update designs to achieve compliance with emission standards, safety regulations, environmental requirements.
• Use multiple different CAD tools to capture schematics, guide layout design and prepare full design documentation necessary for manufacturing.
• Maintain existing designs, debug and solve problems and issues reported from the field.
• Work with third party suppliers on specialized designs of antennas, RF components etc., where the schedules or resources do not warrant an in-house design.
• participate in design reviews and be part of larger teams as needed on different projects.

We’d love to hear from you if you have:

• At least 5+ years of experience in electrical engineering and manufacturing.
• Experience in introducing products into manufacturing, or high volume production.
• Excellent communications skills, experience working in a matrix organization.
• Direct hands-on experience in bringing up and debugging new designs.
• Familiar with mainstream CAD tools like Altium, Cadence, Orcad.
• Familiar with theory and operation of high speed circuit design, various power supply topologies, RF design, opamps, microcontrollers, SoC, analog and digital.
• Proven ability to handle stressful situations in complex development environments.
• Experience working with international OEM partners.
• Ability to communicate effectively in a worldwide environment
• Ability to travel internationally as required, once a year
• New product introduction and Manufacturing operations experience desired
• Entrepreneurial spirit
• Passion for fitness and/or technology
• BS or MS in EE

Quality Engineer - New Product Development

Department: Quality

Ubicación: Atlanta, In-office

Reports to: Head of Quality

We’re looking for a QUALITY ENGINEER to help US take quality to the next level for our new development products.

Are you excited about the challenge of building quality processes into new products, driving change and motivating teams to design with a quality first mentality? Then throw your name in the ring!

In this role, you will:

• Build Wahoo quality critical activities into the design process while leading and motivating teams to drive them towards completion from idea to product launch.
• Lead and moderate Quality working sessions with engineering and manufacturer teams on DFMEAs, DVP&Rs, DFM/DFA reviews, PFMEAs and control plans.
• Drive and lead all new product development quality milestones with affected departments.
• Ensure teams adhere and are accountable to completing Quality tasks according to timelines.
• Review Quality exercises and work with teams to ensure proper completion.
• Provide expert guidance and direction in Design for Assembly and DFM in engineering design reviews.
• Perform root cause analysis with teams when design validation issues occur.
• Liaise with overseas Quality teams to obtain, edit and provide feedback on new product quality process documents.

We’d love to hear from you if you have:

• BS Mechanical, Industrial, Manufacturing Engineering or Equivalent
• 5-10 years of experience in a new product development quality role
• Preferred: 5+ years of experience leading quality programs and processes in the design phase
• Strong understanding of PPAP, Quality Management Systems and ability to educate, train and facilitate working sessions with engineering teams
• Proven ability to influence, coach and lead teams or individuals new to a quality system approach or quality culture
• Solid knowledge of product development phases and milestones (EVT, DVT, PVT, MP)
• Understanding of design validation vs manufacturing validation design principles
• Experience in both Agile and Lean based product development systems
• Ability to lead root cause analysis and brainstorming sessions with others
• Good understanding of statistical methods, quality tools and methodologies
• Process Driven and a continuous improvement mentality on and off the job
• Possess a change agent personality who can motivate teams to integrate quality
• Ability to travel overseas 10% of the year

Software Engineer (Android)

Department: Ordenadores para bicicleta ELEMNT

Ubicación: Australia / New Zealand, Remote work

Reports to: Dev Lead

We’re looking for a software engineer to work as part of our distributed software development team that develops and maintains the Android codebase for our ELEMNT Bike computer range.

Are you excited about the challenge of developing great software and are passionate about accelerating Wahoo’s ability to equip cyclists with the tools to be better, faster and stronger than ever before? Then throw your name in the ring!

In this role, you will:

• Work as part of a distributed software development team to develop and maintain the Android codebase, including but not limited to the Wahoo Fitness ELEMNT Companion App
• Develop software inline with our existing software architecture and coding guidelines
• Implement new features and modules inline with our project and release milestones
• Liaise with other members of the team through virtual and physical meetings
• Liaise with customers via our customer services group to extract technical information so as to trace and rectify defects that may occur within our codebase
• Share development/team organization work when other members are absent.

We’d love to hear from you if you have:

• Initiative, are hard working, proactive and can work without supervision
• 3+ years commercial software development experience
• Degree in Engineering/Computer Science
• Proven Android development experience (commercial experience or published apps to the Google Play Store)
• Proven C development experience is highly regarded, but not essential
• Familiarity with iOS app development and firmware development is highly regarded, but not essential
• An understanding of C / C++ language integration with Android using JNI is highly regarded, but not essential
• Confidence developing with Android Studio
• Strong understanding of version control concepts with a particular focus on GIT
• Strong understanding of scripting languages with a particular focus on bash
• Excellent attention to detail with a focus on great UX
• Experience with Bluetooth Smart (Low Energy) or ANT+ technologies is highly regarded, but not essential
• Excellent verbal and written communication skills
• Excellent prioritization and time management skills
• Passion for sport/fitness and technology with a can do attitude

Software Engineer (iOS)

Department: Ordenadores para bicicleta ELEMNT

Ubicación: Australia / New Zealand, Remote work

Reports to: Dev Lead

We’re looking for a software engineer to work as part of our distributed software development team that develops and maintains the iOS codebase for our ELEMNT Bike computer range.

Are you excited about the challenge of developing great software and are passionate about accelerating Wahoo’s ability to equip cyclists with the tools to be better, faster and stronger than ever before? Then throw your name in the ring!

In this role, you will:

• Work as part of a distributed software development team to develop and maintain the iOS codebase, including but not limited to the Wahoo Fitness ELEMNT Companion App
• Develop software inline with our existing software architecture and coding guidelines
• Implement new features and modules inline with our project and release milestones
• Liaise with other members of the team through virtual and physical meetings
• Liaise with customers via our customer services group to extract technical information so as to trace and rectify defects that may occur within our codebase
• Share development/team organization work when other members are absent.

We’d love to hear from you if you have:

• Initiative, are hard working, proactive and can work without supervision
• 3+ years commercial software development experience
• Degree in Engineering/Computer Science
• Proven iOS development experience in Objective-C and Swift (commercial experience or published apps to the Apple App Store)
• Proven C development experience is highly regarded, but not essential
• Familiarity with Android app development and firmware development is highly regarded, but not essential
• An understanding of C / C++ language integration with Xcode projects is highly regarded, but not essential
• Confidence developing with Xcode
• Strong understanding of version control concepts with a particular focus on GIT
• Strong understanding of scripting languages with a particular focus on bash
• Excellent attention to detail with a focus on great UX
• Experience with Bluetooth Smart (Low Energy) or ANT+ technologies is highly regarded, but not essential
• Excellent verbal and written communication skills
• Excellent prioritization and time management skills
• Passion for sport/fitness and technology with a can do attitude

Test Engineer

Wahoo Fitness is one of the leading companies in the endurance sports industry. We're looking for a Test Engineer to join our app team and help us further develop one of the most creative, effective and innovative training platforms on the market today: The Sufferfest.

In this role, you will:

• Work in a small, dynamic team to develop and test The Sufferfest software on web, mobile, API and integration with 3rd party trainers and sensors
• Estimate, prioritize, plan and coordinate testing activities
• Identify, record, document thoroughly and track bugs
• Share development/team organization work in an agile-scrum environment
• Identify and design test plans, develop and execute test cases
• Setup up test environments and ensure proper version control/management

We’d love to hear from you if you have:

• Bachelor's in Computer Science or equivalent in work experience
• 2+ years of commercial software testing experience
• Passionate for sport fitness, technology and software testing
• Knowledge of API testing using Postman or equivalent toolset
• Understanding of Cross Browser compatibility testing
• Experience documenting test cases using BDD and Cucumber
• Comfortable working with Jira, TestRail, VersionOne or equivalent work tracking toolset
• Experience testing in an Agile/DevOps environment
• Bluetooth Smart (Low Energy), ANT+ experience a plus
• Testing including hardware experience a plus