Work at Wahoo

Executive Assistant and Office Manager

We’re looking for an Executive Assistant and Office Manager to support Wahoo’s executive management team in advancing key company goals and initiatives. Reporting to the Chief Executive Officer, the Executive Assistant and Office Manager role will attend to the day-to-day functions that are associated with Wahoo’s executive management team as a whole and as individuals in order to facilitate the effective and efficient operational performance of the Executive Team. This position will also look after Wahoo’s Headquarters office, making sure our workplace represents us well and provides a great environment for Wahooligans to do their best work.

The ideal candidate for this role will be detail oriented, possess excellent written and verbal communication skills, have strong work ethic, and demonstrate a can-do attitude and approach to all tasks great and small. This position is ideal for a high potential, early career talent looking to embark on an exciting career in an organization that aligns with their passion.

Are you excited about the challenge of gaining robust experience and insight into the operations of a key innovator in the fitness technology industry? Then throw your name in the ring!

In this role, you will:

• Support Wahoo’s Executive Management Team on key initiatives
• Manage scheduling for the executive team
• Draft, review and send communications on behalf of Wahoo’s leadership team
• Organize and prepare for meetings, including gathering documents and attending to logistics of meetings
• Answer and respond to phone calls, communicate messages and information to the executive team
• Prioritize emails and respond when necessary
• Coordinate travel arrangements
• Maintain various records and documents for company executives
• Look after Wahoo’s headquarter office in Atlanta, Georgia and manage office support vendors

We'd love to hear from you if the following describes you:

• Bachelor’s degree in business or a related field
• Excellent written and verbal communication skills
• Time-management skills
• Strong attention to detail
• Excellent organizational skills
• Ability to multitask
• Excellent skills in all G-suite and Microsoft Office applications
• Excellent interpersonal skills
• Certified sense of humor
• Enthusiastic about endurance sports or other athletic endeavors

Financial Planning and Analysis (FP&A) Manager

We’re looking for an FP&A Manager to help Wahoo achieve its business goals by providing expertise in financial planning and analysis to key business leaders. Role will focus on overseeing all aspects of financial planning and analysis and assisting in financial close and tax compliance

Are you excited about the challenge of managing the budgets, forecasts and financial analysis of a fast growing and interesting business in the athletic endurance space? Then throw your name in the ring!

In this role, you will:

• Manage and execute the financial planning and forecasting process
• Manage and execute the consolidation, analysis and reporting of financial and operational results on a monthly basis to help the business in achieving financial and strategic objectives.
• Manage the annual audit process
• Build and deliver KPIs/Scorecards to internal stakeholders in a data visualization tool such as Tableau or Power BI.
• Interpret financial results and develop financial models to identify strategic alternatives and/or contingency plans
• Drive 5-year strategic planning and modeling
• Support cross-functional coordination of budgeting, forecasting, reporting, and cost improvement efforts.
• Support the annual operating plan cycle, monthly progress reporting and financial reforecast process including modeling.
• Assist with preparation of Board/Management reporting package, analysis of variance, identification of key driver/insights, outlook/re-forecast
• FP&A support for marketing, sales, operations and product development functions including customer, product, channel analysis/profitability
• Analyze product pricing changes to quantify projected impact on volume and margins
• Support various tax compliance needs
• Have the opportunity for additional cross-functional training in treasury and payroll management

We’d love to hear from you if you have:

• 4 – 7 years financial planning & or business analysis experience.
• Consumer product or retail industry experience is strongly preferred.
• Bachelor’s degree required (Preferred major in Finance, Accounting or related business degree)
• CPA or MBA is a plus
• Excellent planning and analysis skills with the ability to analyze situation, apply proven problem solving techniques and make sound business decisions/recommendations
• Experience creating and working with complex Excel based financial models resulting in financial statement outputs (Income Statement, Balance Sheet, Cash Flow) and valuation metrics
• Demonstrated financial planning/analysis skills within a high growth, fast-paced company environment
• Strong attention to detail and analytical skills
• Systems orientation, including management reporting and financial transaction processing
• Business acumen/strong business analysis and judgment, ability to understand cost/equations
• Creativity - ability to recommend new processes, new data management/analysis methods, etc.
• Self-starter mentality – inquisitive, high-energy
• Strong MS Office skills (advanced level Excel). Experienced in utilizing Excel, ERP system/reporting to complete complex business/decision analysis and planning
• Experience with Netsuite is a plus.
• Experienced in use of metrics / scorecard to measure and manage performance.
• Cross-functional understanding and ability to achieve business results through cross-functional collaboration with of sales, finance, marketing, R&D, customer service, HR, operations and vendor partners.
• Effective written communication, presentation skills, and influencing skills both internally and externally.
• Planning and prioritization skills including strong project management background.
• Adaptable, resilient, flexible, fast-paced/sense of urgency, and a high level of multitasking ability.
• Personal and professional values aligned with company values and culture, high integrity
• Passion for health, fitness and/or endurance sports is a plus.

Global Logistics Manager

We’re looking for a Global Logistics Manager to lead our international shipping activities. This role will manage all aspects of our global shipping including execution, analytics, planning, forecasting, and transportation strategies. The ideal candidate for this role will have strong experience in managing the shipping strategy and activities for a global consumer products company. In this role you will need to be detail oriented, execution focused, and strategically minded.

Are you excited about the challenge of managing the global logistics function for an innovator that delivers awesome products? Then throw your name in the ring!

In this role, you will look after three main areas of responsibility.

1. Operational oversight and management which includes:
   • collaborating with ocean carriers and NVOCC (Brokers) to secure the most optimum freight rates to support Wahoo's margin objectives
   • managing shipment activity from origin markets (Asia) into the U.S., UK, Netherlands, Australia, and Malaysia to meet the business requirements for network needs
   • managing 3PL freight forwarder for PO management operations, including performance reporting, vendor management, compliance reporting
   • managing drayage operations from port of entry into distribution centers; ensuring that Demurrage and Detention exposure is minimized
2. Define and lead strategic initiatives related to:
   • international logistics activity with key providers to include ocean carriers, air freight providers, foreign ports, U.S. Customs, destination ports of entry and drayage, and last mile carriers
   • maintain scheduled lead time objectives and costs
3. Maintain Analytics and produce reporting related to:
   • transit times by lane for adjustments to lead time schedules
   • vendor performance against SOP's and take corrective action or non compliance
   • provider performance (ocean carriers, freight forwarders, drayage providers) against SOP's and take corrective action to address issues

We’d love to hear from you if the following describes you:

• Bachelor's degree (or international equivalent) 3-5 of experience working in logistics or transportation operations
• Extensive knowledge of federal, state, and local transportation laws and regulations as well as international transportation network including ocean carriers, freight forwarders, ports, drayage provider network
• Experience in transportation procurement and negotiating contracts and rates
• Strong command of supply chain, inventory, distribution, business, and management principles
• Familiarity with one or more Transportation Management Systems (TMS)
• Strong team leadership skills in managing rapidly growing and fast-paced operations Industry standard certifications are preferred but not required
• Strong cross-functional collaboration experience
• Able to conduct complex, important work under minimal supervision with wide latitude for independent judgment.
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
• Excellent written and oral communication/presentation skills,
• Detail-oriented and organized, with the ability to manage multiple priorities in a fast-paced environment
• Solution-oriented and highly driven individual with the ability to “think different” and do what’s best for Wahoo and our athletes.

Head of Customer Service

We’re looking for a dynamic, experienced, and strategic leader to join our team as Head of Customer Service. The successful candidate will be responsible for leading and managing our Wahooligan Experience team to ensure the highest levels of customer satisfaction, retention, and growth.

In this role, you will:

• Develop and implement customer success strategies that drive customer loyalty, retention, and revenue growth.
• Lead and manage the customer success team to deliver exceptional customer service and support.
• Collaborate cross-functionally with other departments including Sales, Marketing, Product Development and Operations to ensure smooth transitions from sales to customer success, maximizing value for both the customer and the company.
• Establish key performance indicators to measure and improve customer satisfaction and success.
• Develop and maintain strong relationships with key leaders in the Org ensuring success with our products and services through a better understanding of the Voice of the Customer.
• Stay updated with the latest trends and developments in the Customer Service industry as it relates to consumer engagement trends as well as AI implementation techniques.
• Analyze VoC data and collaborate with internal teams to develop strategies in response to findings.

We'd love to hear from you if the following describes you:

• Minimum of 10 years of experience in customer-facing organizations, with at least 5 years in a leadership role
• Solid experience in post-sale and sales, with a proven track record of driving customer retention and growth
• Experience with BPO and contact center operations, with a deep understanding of call center dynamics
• Exceptional leadership skills, with the ability to inspire and create an environment that motivates a team to deliver exceptional performance
• Excellent communication and relationship-building skills, with the ability to engage with customers at all levels
• Strong strategic thinking and problem-solving skills, with the ability to develop and implement effective customer success strategies.
• Bachelor's degree in Business, Marketing, or a related field. An MBA or equivalent advanced degree would be a plus